Terms & Conditions

Points earning

A member who spends at St Moritz Hotel will be awarded loyalty points calculated as follows:

£1 spent on accommodation (awarded for direct bookings) = 1 point
£1 spent on food and beverage = 1 point
£1 spent on events = 1 point
£1spent on gift vouchers = 1 point
£1 spent on spa treatments = 1 point
£1 spent on other services = 1 point

Points cannot be awarded for:

Accommodation rates booked through third party online sites including but not limited to:

Lastminute.com
Expedia / hotels.com
Trivago
Booking.com

Wholesale and tour operator packages

1 loyalty point = 5 pence

Points are awarded on the same day of transaction and applied to your member account on receipt of payment, using your registered card on settlement of invoice, at the till or on receipt of payment of products and services. To earn points when buying a St Moritz Hotel gift voucher, please contact the hotel directly. Only the cardholder can claim points earned. Points cannot be claimed by two different parties for the same booking. You will be sent a monthly e-statement informing you of your points balance. Notwithstanding the foregoing, a statement may not be sent where the member has not accumulated any points during the immediately preceding six months. A member may also find out how many points they have accumulated by checking their account on this website. If no points have been earned or reward redeemed for a period of 12 consecutive months, the account will be deemed to have lapsed. Once an account has lapsed all points accrued against your membership shall be forfeited and shall be closed. Points are not redeemable for cash and have no value unless presented for redemption in accordance with these Terms and Conditions. Points cannot be back dated to prior to sign up date.

St Moritz Loyalty points earned for accommodation is restricted to guests who book and stay and therefore excludes bookings made on behalf of guests i.e. travel agencies and third party operators.

Redemption of reward voucher codes

Members may exchange points by login to St Moritz Loyalty for voucher codes which can be used towards experience vouchers by requesting a voucher code online from this website, where a sufficient points balance permits. Once points have been exchanged for a voucher code, no refund will be available. Loyalty voucher codes are available as experience vouchers listed on this website. Voucher codes will be delivered to your registered or nominated email address. Vouchers can be exchanged in part payment for food & beverage and Spa treatments. The loyalty voucher must be used within 12 months from date of issue in whole or part of any single transaction, where the value of the transaction is higher than the voucher denomination. Please quote voucher code number when booking or to a member of staff when settling your bill, or full payment will be required by cash, credit or debit card. Voucher codes feature a unique reference ID code and can only be redeemed once. Please provide a printed copy of your voucher to staff, when possible. Voucher codes cannot be refunded or exchanged for cash. No refund of any part voucher value remaining will be issued. Services are subject to availability. Bookings are subject to availability and advance booking via Reservation department is required for all experience redemptions.

Card Issue & Definition

Only one account can be awarded points when the member settles their invoice using the payment card registered on this website. As a member, your account can be used to earn and redeem points in accordance with these terms & conditions. A member can register on this website free of charge for points earning and voucher redemption at St Moritz Hotel. Members can access their account information after registration on this website. Points earned are non-transferable. St Moritz Hotel and the reward programme operators, Inspire Loyalty Ltd, will not enter into any dispute concerning points awarded or redeemed and assume no liability whatsoever to damages claimed, infringed or caused by participating in the reward programme named as St Moritz Loyalty.

Cancellation

Should you decide to cancel membership, please advise by email to admin@inspireloyalty.co.uk. On cancellation any voucher not used will become invalid and points awarded will be nullified. You can also remove your account under the My Account option when logged in. Your reward account will be closed, and all registration and transaction data will be permanently deleted from St Moritz Loyalty programme and the data server.

Restrictions and Limitations

Redemptions are at all times subject to availability. St Moritz Hotel does not guarantee to be able to offer rewards for any service redeemed.

Points will not be awarded for Spend on:
(i) Rates booked through 3rd party online retailers including but not limited to: Lastminute, Expedia, Orbitz, Booking.com, and Laterooms.
(ii) Wholesale/tour operator packages

Bookings made at preferred St Moritz Loyalty member rate where published, is only applicable to individual leisure guests who book direct with St Moritz Hotel reservations department or at www.stmoritzhotel.co.uk. St Moritz Loyalty rate is not applicable to any reservations made by travel agents, tour operators or companies.

St Moritz Hotel reserve the right to change programme benefits and/or membership levels at any time.
Membership is awarded at the Company’s sole discretion.
Customers must be over 18 years of age to participate.
Employees of the Company or its agents are not eligible to participate.
Only one membership of the reward programme per person is permitted.
Membership, points and rewards (excluding vouchers) are non-transferable.
It is the member’s responsibility to update their profile online or inform of any changes to their details, including but not limited to, their change of name, address and/ or email address.
In the event of death this will result in cancellation of loyalty membership and forfeiture of any available points balance.

The Company reserves the right to refuse membership or to cancel any membership and revoke any and all unredeemed points collected by any member for reasons including, but not limited to, fraud or misuse of their membership and/ or any violation by the member of these terms and conditions.

Some employers may prohibit or restrict employees from participating in reward programs such as St Moritz Loyalty. The Company assumes no responsibility or liability for compliance with any such policy which a member’s employer may operate.

General

The member is responsible for the payment of any tax due in respect of any reward. All terms & conditions are in conjunction with our supplier Inspire Loyalty Ltd.

By participating, loyalty programme members agree to these terms and conditions.

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